FAQ
Ordering
How do I pay?
Cash on delivery, anywhere in Pakistan: pay the rider when your parcel arrives. Or pay in advance by JazzCash, Easypaisa, NayaPay or bank transfer. Choose one at checkout and the account details show on your order page.
Can I order on WhatsApp?
Yes. Message us at +92 304 3138582 with the product name, size and your address, and we will place the order for you.
Will you call to confirm my order?
We may send a WhatsApp message or call to confirm cash on delivery orders before dispatch. Please keep your phone reachable.
Can I change or cancel my order?
Yes, any time before it is dispatched. Message us with your order number as soon as possible.
Sizing
How do I pick the right size?
Pick by their age. Every piece shows the ages it fits, with the height for each, and the size guide has the full chart.
My child is between two ages, or tall for their age. Which should I choose?
The older one. They will grow into it, and rolled cuffs look good.
Can you help me choose?
Yes. Send us their age, height and weight on WhatsApp and we will suggest a size.
Delivery
How much is delivery?
Rs 199 nationwide, and free on orders over Rs 4,999.
How long does it take?
3 to 5 working days after dispatch in major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Gujranwala, Sialkot and Hyderabad), and 4 to 7 working days everywhere else. We dispatch within 1 to 2 working days.
Can I open the parcel before paying?
Couriers do not allow this. If anything is wrong when you open it, tell us within 48 hours and we will fix it.
Exchanges
What if it does not fit?
You can swap it for another age once. WhatsApp us within 3 days of delivery with your order number and the age you need, with the piece unworn and unwashed and its tags on. Our courier brings the new age and collects the first one, and you pay the rider Rs 400 for the pickup and delivery. Not sure before you order? Send us your child's age and height on WhatsApp and we will help you pick.
Do you give refunds?
No. If an item arrives faulty, damaged or not what you ordered, we collect it free and replace it with the same item or anything up to the amount you paid (pay the difference for something dearer). If we cancel an order you have already paid for, we refund you in full.
Who pays the delivery if something is wrong?
We do. Tell us within 48 hours of delivery with photos, and we collect the item and send the replacement free of charge.
Products
Where are your clothes from?
They are imported. We pick every piece ourselves for soft fabric, easy dressing and how well it washes.
What are your clothes made of?
Each product page lists the fabric and care instructions under "fabric and care".
Will the colours fade?
Wash cold, inside out, with similar colours, and dry in shade. Pakistani sun is hard on colour, so avoid drying in direct sunlight.
Do you restock sold-out items?
Everyday basics usually come back. Limited and seasonal pieces generally are not restocked. Join our WhatsApp list to hear first.
Do you offer gift wrapping?
Add a note to your bag before checkout and we will do our best.
