Refund policy

Wrong age? You can swap it for another age once, within 3 days of delivery. Not sure before you order? Check the size guide, or send us your child's age and height on WhatsApp and we will help you pick. We do not take back items for a change of mind.

Size swap

  1. Message us on WhatsApp at +92 304 3138582 within 3 days of delivery with your order number and the age you need.
  2. The item must be unworn and unwashed, with its tags and packaging.
  3. We hold the new age for you. Our courier brings it and collects the first one at the same time. You pay the rider Rs 400 for the pickup and delivery.

One swap per order, subject to stock. If the age you need is sold out, you can pick another item up to the amount you paid instead, and pay only the difference for something dearer.

Faulty, damaged or wrong items

We replace an item free of charge if:

  • It arrives faulty or damaged, or
  • We sent you the wrong item, size or colour, not what you ordered

How to report a problem

  1. Contact us within 48 hours of delivery on WhatsApp at +92 304 3138582 with your order number and clear photos of the problem. An unboxing video helps us resolve courier damage claims faster, so we recommend recording one when you open your parcel.
  2. We arrange a free pickup. Please do not wear or wash the item, and keep its tags and packaging, until we have collected it.
  3. We send a replacement free of charge: the same item, or another item up to the amount you paid. Pick something that costs more and you pay only the difference. If nothing suits, we issue store credit for the amount you paid, valid for 6 months from the date it is issued.

Who pays for delivery

For faulty, damaged or wrong items, we cover all delivery costs, both ways. For a size swap, you pay Rs 400 for the pickup and delivery.

Refunds

We do not give cash refunds. The one exception: if we cancel an order you have already paid for, we refund you in full.

Refused and undelivered parcels

Cash on delivery only works if parcels are accepted. If an order is refused at the door or cannot be delivered after 2 attempts, it comes back to us and the order is cancelled. After a refused order, we may ask for advance payment on future orders.

Questions

WhatsApp: +92 304 3138582
Or write to us through our contact page